FAQ

How fast is delivery?

Orders are typically processed within 1–3 business days after payment has been received.

Once dispatched, delivery generally takes 3–5 business days.

You will receive an email with tracking information once your order has been shipped.

Where do you ship?

We currently ship to:

  • New Zealand

  • United Kingdom

At this time, we do not offer shipping to other countries.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow some time for tracking updates to appear after the carrier has received your parcel.

What is your return policy?

We offer a 30-Day Return Guarantee.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to our Returns & Refunds Policy.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed within 5 business days to the original payment method.

Depending on your payment provider, additional processing time may be required before the funds appear in your account.

Do you offer exchanges?

No.

At this time, we do not offer direct exchanges.

If you would like a different size, colour, or style, please return the original item in accordance with our Returns & Refunds Policy and place a new order for the desired product.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible and include:

  • Your order number

  • A description of the issue

  • Photos of the item where possible

Our team will review the situation and provide an appropriate solution.

Are payments secure?

Yes.

All payments are processed over encrypted SSL/TLS connections through certified payment providers.

We do not store full payment card details on our servers.

How do I contact customer support?

You can contact our customer support team using the details below:

Email: contact@blueberrynz.shop

Phone: 098360517

Business Address:

Blueberry
7 Catherine Street
Henderson
Auckland 0612
New Zealand

Business Hours:

Monday: 10:00 AM – 5:30 PM
Tuesday: 10:00 AM – 5:30 PM
Wednesday: 10:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:30 PM
Sunday: 10:00 AM – 5:30 PM

Can I cancel or modify my order?

If your order has not yet been processed for shipment, we may be able to assist.

Please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

Do product colours always match the photos?

We make every effort to display products accurately.

However, colours may vary slightly depending on screen settings, lighting conditions, and device displays.